SHIPPING POLICY

Checkout and fulfilment

A paid order is created only after the payment gateway confirms the transaction. Contact, billing and shipping details supplied at checkout are transmitted securely with the payment request and are used to review and fulfil the order.

Order processing

Orders are normally processed and dispatched within 2–3 business days, excluding weekends and public holidays. Peak demand or address verification may extend processing time. Material delays will be communicated using the email supplied at checkout.

Methods and estimated costs

Available methods and the authoritative charge are shown by MULTLINES before payment. Typical options are:

• Standard shipping: 5–7 business days, typically free.
• Expedited shipping: 2–3 business days, typically USD 15.99.
• International shipping: 10–15 business days, typically USD 25.99.

Delivery windows are estimates rather than guarantees. The order confirmation controls the final method, destination eligibility and charge.

Tracking and delays

When tracking is available, it is sent to the email used for the order. Carrier disruption, customs inspection, severe weather and events outside our reasonable control may delay delivery.

International orders

Import duties, taxes and brokerage fees are not included unless checkout states otherwise. The recipient is responsible for charges imposed by the destination country.

Damaged or missing items

Email [email protected] within 7 days of delivery, or of the expected delivery date for a missing parcel. Include the order reference, packaging photographs and a description of the issue so we can assess replacement or refund options.